Southwest Services Administrators

  • Network Security Administrator

    Job Locations US-AZ-Phoenix
    Posted Date 2 weeks ago(10/4/2018 12:54 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    Southwest Service Administrators is a Third Party Administrator (TPA) providing unique and specialized administrative services to labor-management Trust Funds (primarily) in the southwest United States with offices in Phoenix, AZ (our corporate service center), Albuquerque, NM and Salt Lake City, UT since 1995.


    We offer competitive wages and an excellent benefit package including FULL FAMILY coverage for medical, dental, vision & Rx. Other benefits include (employee) short & long term disability, Life/AD&D Insurance, 401k, Pension, generous Paid Personal & Vacation Leave policy and career advancement and travel opportunities.


    Position: Network Security Administrator                            

    Reports To: Kaleb Sturgill, Manager of Information Technology

    Status: Salary/Exempt/Full-Time

    Location: Phoenix, AZ


    Job Summary:

    Southwest Service Administrators is looking for an experienced individual for the administration of our network and security infrastructure. Responsibilities include vetting, maintaining and improving our existing networking and security technologies and policies to ensure regulation compliance and systems integrity.



    • Develops and monitors network security procedures to safeguard systems from physical harm, viruses, unauthorized users, and damage to data.
    • Performs routine network security assessments and risk assessments.
    • Responsible for all aspects of security remediation associated with vulnerability and penetration testing.
    • Investigate, research and deploy new networking and security technology.
    • Oversee monitoring of logs, vulnerability testing, security audits and incident resolution activity.
    • Provides support to Security Analyst handling escalated issues and as backup.
    • Promotes all Information Security best practices as well as HIPAA security compliance in all software implementations and configurations.
    • Management of anti-virus/anti-malware software including server and desktop protection.
    • Analyzes traffic, workload and utilization trends for optimum network performance to ensure organization's objectives are met.
    • Troubleshoots network issues.
    • Updates and maintains network equipment and software.
    • Supports VoIP Phone system (ShoreTel w/ECC).
    • Provide Tier 3 support on all phone/phone system maintenance, break/fix service, voicemail, call routing, and telecommunications related services.
    • Responsible for Administration, configuration, maintenance, scripting, backup and troubleshooting FTP and fax servers.
    • Manages configuration settings, anti-spam and encryption rules for Email and Email Encryption Servers.
    • Provides Tier 3 helpdesk support handling escalated issues from Tier 2 and Tier1 helpdesk.
    • Assists other Tier 3 with research, monitoring and troubleshooting:
    • Various Server roles including AD, DNS, DHCP, FILE, APP, Encryption


    • Bachelor’s Degree in Computer Science, Information Systems, Engineering, or at least 8 (eight) years work related experience
    • 5 (five) years experince in Network Security Administration role
    • CCNA and CCNP certification or equivalent is preferred.
    • Minimum 2 plus years of Network Security Administration experience.
    • Minimum 4 plus years in a helpdesk or related IT position supporting over 150 end users in both local and remote branch offices as well as home user support.
    • Requires advanced knowledge and experience in the area of local and wide area networking, communications, and related hardware and software.
    • Work requires extensive knowledge of network administration and data security administration.
    • In depth understanding of network security best practices.
    • Experience building, troubleshooting, and maintaining technical hardware, including network devices, servers and other related hardware.
    • Email (Alt-N MDaemon) and phone system (ShoreTel) administration experience a plus.
    • Ability to work under strict Information Security regulations including HIPAA, being security conscious in everything.
    • Experience in IT document writing including security policies and disaster recovery documentation is a plus.

    Job Requirements:

    • Ability to perform with a high degree of accuracy.
    • Ability to sit and/or stand for extended periods.
    • Ability to travel to branch offices (occasionally) is required.
    • Must be able to work Monday through Friday, with occasional overtime and after hours availability as needed.
    • Weekly after hours maintenance work is required (typically Friday nights)


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